If you need assistance with a sewer and drainage issues, please call the Onondaga County Department of Water Environment Protection (WEP)  . WEP responds to more than 4,000 trouble calls and service requests from homeowners and businesses that are having trouble with their sewers every year. Call (315) 435-3157, 24 hours a day.

Please visit here: http://www.ongov.net/wep/sewer-service-requests-faq.html